Callbacks
Phone callbacks are made monday to friday, 9:00 to 17:30 uk time (excluding bank holidays). If you request one outside those hours we ring you at the start of the next working day.
Contact the Fexenvance team
Our team aims to give every user fast, friendly and knowledgeable support. Whether you are new to automated trading or already run a larger portfolio, we can answer questions, explain features and help you fix problems, day or night through your personal manager.
Complete the form and tell us how we can help. A member of the support team will review your request and reply as quickly as possible, usually within one working hour.
Registration is open. Places are limited.
By creating an account, you agree to our Privacy Policy and Terms of Use.
A personal manager will contact you within 24 hours.
Our London office
Visits are by appointment only, so please arrange a time with your manager first.
- Address22 Bishopsgate, London EC2N 4BQ, United Kingdom
- Office hoursMon to Fri, 9:00 to 17:30 UK time, closed at weekends and on bank holidays
- Email[email protected]
22 Bishopsgate, London EC2N 4BQ, United Kingdom
Call centre hours and response times
Different channels run to different hours, so here is exactly what to expect from each.
Messages to your manager
Personal account managers can be reached around the clock by message. Phone callbacks are made during office hours.
Write to [email protected]. Waiting time is usually under one working hour during office hours, and longer on busy days or when a case needs a specialist.
Urgent account issues
If you think someone else has accessed your account, say so in the first line of your email and change your password straight away. We prioritise these cases.
Who answers and what they can help with
Messages sent to [email protected] go to our Client Support & Compliance department. They handle the following kinds of question.
- Opening and verifying an account, including document requirements.
- Deposits, withdrawals, payment methods and processing times.
- How strategies, alerts and reports work, and how to change settings.
- Security concerns, lost devices and account recovery.
- Complaints, which follow the separate complaints procedure.
The team cannot give personal investment advice or tell you what to buy or sell.
Before you write. Never send passwords, full card numbers or one-time codes by email or message. Our staff will never ask for them. If someone claims to be us and asks, read the Fraud warning and tell us.