Frequently asked questions

Press Create Account, fill in your name, email and phone number and submit the form. A personal manager calls you, usually within 24 hours, to confirm your details and explain the next steps. Registration is free and does not commit you to depositing.

You need to be 18 or over, live in the UK, have a device with internet access and be able to verify your identity with a passport or photocard driving licence and proof of address. To trade you also need an account with a supported exchange. Your manager helps with each of these.

No. The platform is designed so that a complete beginner can use it with help from a manager. Having no experience does not mean having no risk, however, and you can still lose money. Taking the time to read the Risk disclosure is a good first step.

Yes. The dashboard works in the browser of any modern phone or tablet, and you can pause strategies, read reports and request withdrawals from there. Alerts can be sent by email so you see important events when you are away from a computer.

There is no monthly fee for platform access. The plan amounts of £200, £1,200 and £4,000 are starting capital, not a subscription. Trading commission of up to 0.58% per transaction, currency conversion of up to 1.50% and spreads from 0.8 pips can apply, and you see the cost before you confirm.

The Fees and pricing page lists every cost, with tables for core fees, additional costs and deposit and withdrawal. Your manager will also go through them with you on your first call.

No. Nothing on this website guarantees a profit, and results vary between users and from month to month. Reviews and calculator figures are examples only and you can lose some or all of your capital.

It monitors the markets you select around the clock, looks for short-term patterns in price and volume, and places trades in line with the strategy settings you chose. It can also pause when conditions become unusually unstable. You can stop it at any time.

Yes. You can run ready-made strategies or adjust the pairs, the share of your balance used and the level of caution. Your manager can suggest a starting point, and you can change it as you learn how things behave.

The dashboard shows balances and trades in real time, and daily and monthly reports explain activity in plain English. You choose which alerts to receive, such as new trades, pauses or connection problems.

Yes. Some users only use monitoring and reports and never switch on automated trading. Features can be turned on or off from your settings.

Yes. Prices of digital assets and currencies can fall quickly, and automation does not prevent that. You could lose the whole amount you invest, so only use money you can afford to lose.

The platform has a protective mechanism that can stop trading when conditions become extremely unstable. This may reduce exposure, but it does not remove losses and it cannot work if there is a technical fault or if prices gap sharply.

The Risk disclosure page covers market, liquidity, API, counterparty, operational, cybersecurity, automation and availability risks, with practical steps for each.

We offer two-factor authentication, encrypt data in transit and in storage, send login alerts, show active sessions and let you sign out any device. Full detail is on the Security page.

Your digital assets stay with your exchange. We connect through an API key that you control and can revoke at any moment. Deposits and withdrawals of pounds go through the payment methods listed on the methods page.

Change your password, sign out all sessions and email support with URGENT in the subject line, or tell your manager. We can lock the account and block withdrawals while we investigate.

Email support at the address on the Contact page, message your personal manager or request a callback. Callbacks are made in office hours and messages to your manager can be sent at any time.

Pause the strategy first, then tell your manager. They can check the settings, fix the connection and explain what went wrong. Your activity log shows exactly which settings changed and when.

Ask. Explaining features in plain language is part of what your manager does, and the Getting started guide and Articles also cover the basics.

It depends on the method. PayPal and bank transfer withdrawals normally arrive within 24 hours of approval, Apple Pay and Google Pay take one to three business days and cards one to five business days.

You can use PayPal, Visa, Mastercard, Apple Pay, Google Pay and UK bank transfer. All are free from our side, and the methods page shows the timing of each.

Common reasons are missing verification documents, a payment destination that is not in your name, extra security checks or a delay at your bank. Your manager can tell you which one applies.

Start with Crypto basics, which explains digital assets, price changes, volatility and risk management in plain terms. It is information only and not advice.

The Articles page has three readable pieces: common trading mistakes, manual compared with automated trading, and the psychology of the trader.