Trading digital assets and currencies, whether by hand or through an automated system such as Fexenvance, can lead to the loss of some or all of the money you put in. Please read this page in full before you register or deposit.
Cryptoassets are high-risk investments. Prices can fall as quickly as they rise, and a fall can take most of your capital before you have time to react. In the UK, the Financial Conduct Authority has warned consumers that if they invest in cryptoassets they should be prepared to lose all their money, and that these products are generally not protected by the Financial Services Compensation Scheme or the Financial Ombudsman Service in the way that bank deposits are.
Fexenvance is a technology platform. It provides tools, analysis and automation, and it does not guarantee any result. Nothing on this website is personal advice, a recommendation to buy or sell, or a promise of profit. Descriptions of past performance, client reviews and the calculator on the home page are examples only and say nothing reliable about what will happen to your money.
Each risk below is followed by something practical you can do about it. Doing these things reduces some risks, but none of them removes the possibility of loss.
Digital asset and currency prices can move sharply within minutes because of news, large orders, changes in sentiment or events in other markets. A strategy that has worked for weeks can lose money in a single session, and a sudden gap in price can mean a position closes at a much worse level than you expected.
What you can do: decide before you start how much you could lose without it affecting your rent, bills or savings, and invest no more than that.
In thin or fast markets there may not be enough buyers or sellers at the price you want. Orders can be filled in part, filled late or filled at a worse price than displayed, which is known as slippage. Smaller digital assets are more exposed to this than the largest ones.
What you can do: prefer strategies that focus on well-traded assets and understand that stated spreads and prices are not a promise of the price you will actually get.
The platform connects to your exchange account through an API key. A wrong setting, an expired key, a change on the exchange's side or a connection error can stop orders from being placed or stop positions from being closed. A key that is leaked or given wider permissions than necessary can be abused by someone else.
What you can do: create keys with read and trade permissions only, never enable withdrawals on a key, restrict by IP address where the exchange allows it and check the connection status regularly.
Your assets sit with third-party exchanges and payment providers, not with us. If one of them is hacked, becomes insolvent, freezes withdrawals or is shut down by a regulator, you may be unable to access your money and may not get all of it back. We do not control, and cannot guarantee, the safety of those firms.
What you can do: use established providers, check what protection they offer, and avoid leaving more on any single exchange than you need for trading.
Software has bugs, servers fail, data feeds drop and internet connections break. An outage at our end, at an exchange or at a payment provider can delay or prevent trades, or leave a position open when you would have wanted it closed.
What you can do: keep your notification settings on, know how to pause a strategy from your phone and do not rely on any single system for money you need quickly.
Criminals target people who hold digital assets with fake websites, copied adverts, phone calls pretending to be support and messages asking for codes. If someone gets into your account or email, they may be able to change settings or move funds.
What you can do: switch on two-factor sign-in, use a unique password, check the web address every time and never share codes. See the Security and Fraud warning pages.
An algorithm is built from past data and rules. Markets change, and a model can misread a situation it has never seen. Automation also carries out its instructions without second thoughts, so a poor setting is repeated quickly. No bot or strategy can promise a result, and a strong run in the past does not mean a strong run in the future.
What you can do: make sure you understand the strategy you pick, review reports, and change or pause it if it no longer matches your goals.
The platform may be unavailable during maintenance, upgrades or technical faults, and we may suspend access to protect clients or comply with the law. While the service is down you may not be able to see your balance, change a strategy or request a withdrawal.
What you can do: plan for short interruptions, keep contact details with your manager current and read the notices we send about planned work.
If, after reading this page, you are still comfortable with the risks, work through the following list with your personal manager.
If you are unsure, do not register. You can ask us questions without committing to anything.
Do not invest money you cannot afford to lose. If you are in financial difficulty, free and impartial help is available from MoneyHelper and StepChange. If trading is starting to feel compulsive, speak to your GP or to a support service.
Rules about cryptoassets are still changing in the UK and abroad. A new law, a ban on certain products or a decision by an exchange to withdraw from the UK market could affect what you can do or the value of what you hold. Tax treatment can also change, and gains on digital assets may be liable to Capital Gains Tax or Income Tax depending on your circumstances. Keep your own records and consider taking professional advice.
Cryptoassets are generally not protected by the Financial Services Compensation Scheme, and complaints about some products may fall outside the remit of the Financial Ombudsman Service. This means that if a firm fails you may have limited routes to recover your money.
Examples, reviews and the calculator on this website show what happened for some people or what a simple model produces. They are not predictions. Different users have different amounts, strategies and start dates, and a month that went well for one may have gone badly for another. Do not make a decision on the strength of a single number you have seen online, here or anywhere else.