Terms of Use

These terms govern your use of the Fexenvance website and services. This website is an information and marketing platform. Transactions are carried out with the relevant licensed entity and under its own terms. By using the site you accept what follows.

Using the website and services

You may use the website for lawful, personal purposes if you are at least 18 and have legal capacity. The content describes a technology platform and its tools. It is provided for information and does not form personal advice or an offer to anyone who is not permitted to receive it. You are responsible for deciding whether our services are right for you and for obeying the laws of the place where you live.

Restrictions

You must not copy, resell or reverse engineer the site or platform, bypass security controls, use automated tools to scrape the site at scale, or present yourself as acting for us without our written agreement. We may limit or withdraw access in particular countries or for particular users where the law or our risk policies require it.

Promotional material and newsletters

If you ask for it, we may send you marketing emails or calls about our services. Promotional material is intended to inform, not to guarantee results, and any figure or example it shows is illustrative. You can opt out at any time with the link in a message or by emailing [email protected]. Service messages about your account will continue.

Intellectual property

The text, graphics, logo, software, design and data on this website belong to Fexenvance or its licensors and are protected by copyright, trade mark and database rights. You may view and print pages for your own personal use. Any other use requires our written permission. Third-party names, such as exchanges, belong to their owners.

Privacy

We collect and use personal data as described in our Privacy Policy, which forms part of these terms. By using the website you confirm that you have read it.

Links to other sites

The site may link to external websites, such as exchanges, payment providers or regulators. We do not control them and are not responsible for their content, security or privacy practices. A link is not an endorsement. Read the terms of any site before you use it.

Prohibited use

You must not use the website to break the law, to send spam or malware, to attack or overload our systems, to attempt unauthorised access, to infringe anyone's intellectual property, to launder money or to commit fraud, or to post false or misleading information. We may suspend access, close accounts and report conduct to the authorities.

Support

Support is available by email at [email protected] and through your personal manager, monday to friday, 9:00 to 17:30 uk time (excluding bank holidays). Support staff explain features and help with problems. They do not give personal investment advice and cannot guarantee how a trade will turn out.

Disclaimer of warranties

The website and platform are provided as they are and as available. We work to keep information accurate and up to date, but we do not warrant that it is complete, free from error or continuously available, and we do not warrant any particular trading result. Nothing in these terms excludes any right you have under law that cannot be excluded.

Limitation of liability

To the fullest extent the law allows, Fexenvance is not liable for losses arising from trading decisions, market movements, delays or failures at third-party exchanges or payment providers, interruptions to the service, or events beyond our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else which cannot lawfully be limited.

Indemnity

If you break these terms or misuse the website and that causes us loss, claims or costs, you agree to compensate us for them to the extent the law allows, including reasonable legal fees. This does not apply to anything that the law does not permit us to pass on to consumers.

Other provisions

We may change these terms at any time. Changes take effect when the updated version is published on this page, so please check back from time to time. If any part of the terms is found to be unenforceable, the rest continues to apply. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may also use the courts there. Questions can be sent to [email protected].

Eligibility and accounts

You must be at least 18, resident in the United Kingdom and provide truthful information when you register. You are responsible for keeping your login details safe and for everything done through your account, and you must tell us at once if you think it has been misused. We may refuse or close an account where the law, a regulator or our risk policy requires it, and we will give reasons where we are allowed to.

Risk warning

Trading carries a high level of risk and you can lose all your money. Nothing on the website is a promise of profit. Please read the Risk disclosure carefully, as it forms part of these terms.